Paid subscriptions and credit packs for Kynomove are sold and billed by the Apple App Store or Google Play, depending on your device. Those stores are the seller of record and handle payment, tax, and refunds under their own terms. Because of this, most refund requests are handled directly by the store.
You can cancel at any time. Cancelling stops the next automatic renewal; you keep access until the end of the period you already paid for. There is a shortcut in the app under Profile, and you can also cancel directly:
To request a refund for a purchase:
If a store refund does not fit your situation, contact us at kynomove.support@gmail.com and we will help where we can.
Where the decision is ours rather than the store's, this is how we approach it. If something did not work as described, we will put it right, and your statutory rights always apply. For requests that are not about a fault, we also look at how much of the plan has already been used in the period you are asking about: once more than two AI demo videos have been generated, that processing has already been carried out at real cost, and we will normally not be able to refund that period.
If you are a consumer in the EU or UK, you generally have 14 days to withdraw from a distance purchase. Digital content and services are a special case: when you buy a subscription or credits and ask to start using them immediately, you are asked to agree that performance begins right away and to acknowledge that you then lose the 14-day withdrawal right once the service has been fully performed. Until you start using a purchase, the withdrawal right still applies. This does not affect your other statutory rights.
Some AI features consume credits. Credits that have been used to generate a result are not refundable, because the processing has already been carried out. Credits are a monthly allowance included with your plan: your balance is refreshed every month, on a yearly plan too, and credits you did not use in a month do not carry over into the next one. Nothing here limits your statutory rights if a purchase was faulty.
The free tier is free and involves no charge, so no refund is needed for it.
If something you paid for does not work as described, you may be entitled to a repair, replacement, price reduction, or refund under the consumer law of your country. Contact us at kynomove.support@gmail.com and we will put it right.
Kynomove
Email: kynomove.support@gmail.com