You can delete your Kynomove account and your data yourself, at any time, from inside the app: open Profile (the icon at the top right of the home screen), then Privacy & data, then Delete account & data, and confirm.
The deletion runs immediately. It cannot be undone, and we cannot restore an account once it is gone.
If you have lost access to your account or removed the app, email us at kynomove.support@gmail.com from the address you signed up with and ask us to delete your account. We will confirm it is you, delete the account, and reply to tell you it is done. We do this without undue delay and, under the GDPR, within one month at the latest.
You do not have to close your account to remove things from it.
Inside the app you can delete any individual conversation, which removes that chat and the analysis attached to it, and you can clear the name you asked the coach to call you by emptying that field in Profile. The videos you upload are deleted automatically once they have been analysed, so there is never a stored clip to remove.
For anything else, email us at kynomove.support@gmail.com from the address you signed up with, say what you want removed, and we will do it and reply to confirm. Your account, and everything you did not ask us to remove, stays as it is.
Deleting your account removes:
Your uploaded videos are already deleted right after they are analysed, as part of normal use, so in most cases there is no video left to remove by the time you delete your account.
If you bought a subscription, we must keep the record of that transaction to meet tax and accounting law. That record is kept for the period the law requires and then deleted. It is a purchase record, not your coaching content.
Your subscription itself is not cancelled by deleting your account, because it is held by the App Store or Google Play rather than by us. Cancel it in your store account, or it will keep renewing. See our Refund and Cancellation Policy.
You can also export a copy of your data before deleting it (Profile, then Privacy & data, then Export my data), and you have further rights over your data described in our Privacy Policy. For any question, contact kynomove.support@gmail.com.